CANCELLATION AND REFUNDS
Refund policy
No standard refunds
TrackCloser products provide immediate access to digital files and software. Once access has been activated or a download has begun, no standard refund is offered, subject to mandatory rights under applicable law.
Cancellation
You can cancel your subscription at any time through the Stripe customer portal in your account area. Cancellation prevents the next renewal; access remains available until the end of the period already paid. The current period is neither refunded nor prorated.
Model withdrawal form
To GOLDENHOUR, 60 rue François Ier, 75008 Paris, France — contact@goldenhourfrance.com
I hereby give notice that I withdraw from my contract for TrackCloser, ordered on [date].
Customer name: [name]
Email used for the order: [email]
Payment reference: [reference]
Date: [date]
Experiencing a genuine problem? Contact us.
If TrackCloser genuinely does not work for you or you were charged in error, email contact@goldenhourfrance.com with the payment reference and a description of the issue. We review each situation seriously: we will first try to resolve the problem or correct the billing and make the appropriate decision where justified.
Credits charged for an action that fails before execution are automatically returned when the failure can be identified.